​​​​
 ​
 

SOCIAL ENGAGEMENT AND

SOCIAL Listening

Understand people's needs and feelings in social media and take action to broaden the engagement and digital presence of your organization.

​​

Manage your brand reputation and connect with your customers through social networks knowing the behavior and level of influence of your followers.
 

SERVICES​

  • Analysis of social activities (horizontal or vertical social networks, blogs, among others) that impact the customer's business to activate the reading and capture how often the company is mentioned
  • Structuring information for data enrichment, definition of engagement strategy, market analysis, mapping of competitors, among others
  • Definition and refinement of the keywords to be mapped
  • Automatic opening of occurrences/cases for crisis management
  • Complete operation of the monitoring process, including responses to customers in social networks
  • Management and control of social listening performance for continuous improvement.

BENEFITS​

  • Greater knowledge about customers and the possibility of generating automated actions based on public responses in digital media
  • Identification of new engagement possibilities through digital customer monitoring, as well as direct response in digital media
  • Reports and indicators for performance monitoringEmpower teams by extending control and digital management of the customer, improving reputation knowledge in digital media
  • 
    
  • Improvement of products and services based on the insights gained
  • Optimization of processes with the use of technologies that allow the automation of the capture and identification of feelings in digital media.​